Commercial Disclosure (Act on Specified Commercial Transactions)
- Seller
SATOUKIBI Inc. (株式会社SATOUKIBI)
- Head of operations
KINJO RYOTA, Representative Director
- Address
64 Kogusuku, Yaese-cho, Shimajiri-gun, Okinawa 901-0415, Japan
- Phone
+81 90-7107-3037
Opening hours : 09:00 ~ 19:00
Closed: weekends and public holidays
mario@satoukibi.net
- Service provider
Car rentals are provided by the rental company shown on the vehicle details screen, under that company's rental terms.
- Price
The amount shown on the vehicle details, booking and eSIM purchase screens (consumption tax included).
- Additional fees
- Insurance and options included in the "Pay at the counter" amount on the booking screen (paid at the branch when you pick up the car)
- Paid pickup and drop-off shuttle services (paid on site, at the amount stated in each branch's information)
- Fuel (settled at the branch on return if the car is not returned with a full tank)
- Non-operation charge (NOC) in case of an accident, breakdown or theft, extension fees and other charges set out in each rental company's rental terms
- Internet and communication charges for using this site and making a booking
- Payment methods
Credit cards and the other payment methods shown on the payment screen.
The "Pay at the counter" amount is paid by the method each branch accepts.
- Payment timing
Online charges are paid when you make the booking (order).
The "Pay at the counter" amount is paid when you pick up the car.
- Service delivery
- Car rental: once the booking is confirmed, the car is handed over at the pickup branch at the booked date and time. How long it takes to confirm a booking differs by branch and is shown on the vehicle details screen.
- eSIM: available from the start date you choose.
- Cancellations and refunds
- Car rental: if you cancel before the booking is confirmed, the online charge (excluding any eSIM bought with it) is refunded in full.
- Car rental: a cancellation after the booking is confirmed becomes final once the rental company has reviewed your request. When it is final, we refund the amount after the cancellation fee set by the rental company's cancellation policy (shown on the vehicle details screen) as it applied when you made the request.
- An eSIM bought with a booking is not cancelled when the booking is cancelled. It follows the eSIM cancellation terms below.
- Car rental: cancellations and refunds are not possible after the scheduled return date and time.
- eSIM: each eSIM can be cancelled until the day before your chosen start date, and the amount you paid is refunded. Cancellations and refunds are not possible from the start date or after activation.
- Refunds are made to the payment method you used. Depending on the payment method, it may take several days for the refund to appear.
- If there is a problem with the service
If we or the rental company cannot provide the service for reasons attributable to us or them, such as a vehicle breakdown, please contact us at the phone number or email above. We will look into it and respond.
