Chapter 1 General provisions

Article 1 (Application of the terms)

1. The Company rents a vehicle (hereinafter the "rental car") to the renter under the conditions set out in these terms, and the renter rents the vehicle from the Company. Matters not provided for in these terms shall be handled in accordance with the rules of Article 39, laws and regulations, or general practice.

2. The Company may agree to special arrangements within a scope that does not conflict with the intent of these terms and rules, laws and regulations, administrative notices, or general practice. Where a special arrangement is made, that arrangement shall prevail over these terms.

Chapter 2 Reservation

Article 2 (Reservation request)

1. In renting a rental car, the renter may submit a reservation request in person, by telephone, over the internet, or through a travel agency or similar party contracted by the Company to handle contract work on its behalf, after agreeing to the contract and the separately defined rate table and in accordance with separately defined laws, by specifying in advance the vehicle class, rental start date and time, pickup location, rental period, return location, driver, whether options such as a child seat or navigation system are required, and other rental conditions (hereinafter the "rental conditions").

2. When a reservation request is received from the renter, the Company shall, as a rule, accept the reservation within the range of rental cars it holds, except where an agency rental is carried out under Article 35, Paragraph 1 (including cases where a vehicle received for agency rental under that paragraph is rented out as a substitute vehicle).

In this case, the renter shall pay the separately defined reservation deposit, except where the Company specifically provides otherwise.

3. For internet reservations, if the reservation confirmation email from the Company cannot be delivered to the email address entered by the customer, the Company shall treat the reservation as not concluded.

Article 3 (Change of reservation)

A renter who wishes to change the rental conditions under Paragraph 1 of the preceding article must obtain the Company's prior consent. However, where the reservation was requested through a travel agency or similar party contracted by the Company to handle reservation work on its behalf, the reservation may be changed only if the change is requested at the business location of the reservation agent that received the original request.

Article 4 (Cancellation of reservation, etc.)

The renter may cancel a reservation in accordance with separately defined rules.

2. If, for reasons attributable to the renter, the renter has not begun the procedure for concluding the rental car agreement (hereinafter the "rental agreement") more than one hour after the reserved rental start time, the reservation shall be treated as cancelled.

3. In the cases of the preceding two paragraphs, the renter shall pay the Company a reservation cancellation fee in accordance with separately defined rules, and where the Company has received a reservation deposit it shall offset that deposit against the cancellation fee.

4. Where a reservation is cancelled for reasons attributable to the Company, or where a rental agreement is not concluded, the Company shall refund the reservation deposit it has received.

5. Where a rental agreement is not concluded due to an accident, theft, non-return, recall, natural disaster, or any other cause not attributable to either the renter or the Company, the reservation shall be deemed cancelled, and the Company shall refund the reservation deposit it has received.

Article 5 (Substitute rental car)

Where the Company is unable to prepare a rental car of the vehicle class reserved by the renter, it may rent out a rental car of a class different from the reservation (hereinafter the "substitute rental car").

2. Where the renter accepts the offer in the preceding paragraph, the substitute rental car shall be rented out under the same rental conditions as at the time of reservation, except for the vehicle class. If the rate of the substitute rental car is higher than that of the reserved vehicle class, the rate of the reserved vehicle class shall apply; if it is lower, the rental rate of the vehicle class of that substitute rental car shall apply.

3. The renter may refuse the substitute rental car under Paragraph 1 and may also cancel the reservation.

4. In the case of the preceding paragraph, where the reason the rental under Paragraph 1 cannot be made is attributable to the Company, it shall be treated as a cancellation under Article 4, Paragraph 4, and the Company shall refund the reservation deposit.

5. In the case of Paragraph 3, where the reason the rental under Paragraph 1 cannot be made is attributable to the Company, it shall be treated as a cancellation under Article 4, Paragraph 5, and the Company shall refund the reservation deposit.

Article 6 (Exemption from liability)

Neither the Company nor the renter shall make any claim against the other in respect of a cancelled reservation or a rental agreement that was not concluded, except in the cases provided for in Articles 4 and 5.

2. The renter shall not hold the Company liable for damage arising where the Company is unable to rent out a rental car or provide a substitute rental car due to a natural disaster or other force majeure. In such a case the Company shall contact the renter immediately.

Article 7 (Agency handling of reservation work)

The renter may submit a request through a travel agency, affiliated company, or similar party that handles reservation work on behalf of the Company (hereinafter the "agent").

2. A renter who has submitted a request under the preceding paragraph to an agent may request a change or cancellation of the reservation only at the business location of that travel agent to which the request was submitted.

Chapter 3 Rental

Article 8 (Conclusion of the rental agreement)

The renter specifies the rental conditions set out in Article 2, Paragraph 1, and the Company specifies the rental conditions under these terms, the rate table, and the like, and the rental agreement is concluded. This does not apply where no rental car is available, or where the renter or the driver falls under any item of Article 9, Paragraph 1 or Paragraph 2.

2. Upon conclusion of the rental agreement, the renter shall pay the rental charges set out in Article 11, Paragraph 1.

3. In accordance with the basic notice of the supervisory authority (Note 1), the Company records the driver's name, address, driver's licence category, and driver's licence (Note 2) number in the rental register (rental record) and in the rental certificate provided for in Article 14, Paragraph 1, or attaches a copy of the driver's licence. For this purpose, upon conclusion of the rental agreement the Company may require the renter to present the driver's licence of the driver designated by the renter (hereinafter the "driver") or to provide a copy of it. In this case, if the renter is the driver, the renter shall present his or her own driver's licence or provide a copy of it; if the driver is a different person, the renter shall present that driver's licence or provide a copy of it.

(Note 1) The basic notice of the supervisory authority means items 2 (10) and (11) of the notice of the Director-General of the Road Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism (Basic Notice on Rental Cars) (Ji-Ryo No. 138, 13 June 1995).

(Note 2) A driver's licence means, among the driver's licences provided for in Article 92 of the Road Traffic Act, a driver's licence in Form 14 of the separate forms in Article 19 of the Enforcement Regulations of the Road Traffic Act.

An international driving permit or foreign driver's licence provided for in Article 107-2 of the Road Traffic Act is treated as equivalent to a driver's licence.

4. Upon conclusion of the rental agreement, the Company may require the renter or the driver to submit a driver's licence or a document verifying identity, or may take a copy of the submitted document.

5. Upon conclusion of the rental agreement, the Company may request a mobile phone number or similar contact details in order to contact the renter or the driver during the rental period.

6. Upon conclusion of the rental agreement, the Company may require payment by credit card or in cash, or may designate another payment method.

Article 9 (Refusal to conclude the rental agreement)

1. No rental agreement may be concluded where the renter or the driver falls under any of the following items.

(1) Where the driver's licence required to drive the rental car is not presented, or where the person does not consent to submitting a copy of the driver's licence when requested by the Company

(2) Where the person is under the influence of alcohol

(3) Where the person shows symptoms of intoxication from narcotics, hallucinogens, thinner, or similar substances

(4) Where an infant under six years of age is to ride along without a child seat

(5) Where the person is a member of or associated with an organised crime group or violent organisation, or belongs to any other antisocial organisation

2. The Company may refuse to conclude the rental agreement where the renter or the driver falls under any of the following items.

(1) Where the driver stated at the time of reservation differs from the driver at the time the agreement is concluded

(2) Where charges from a past rental remain unpaid

(3) Where conduct equivalent to any item of Article 17 occurred in a past rental

(4) Where conduct described in Article 18, Paragraph 6 or Article 24, Paragraph 1 occurred in a past rental (including rentals from other rental car operators)

(5) Where, in a past rental, motor insurance did not apply because of a breach of the rental terms or the insurance policy terms

(6) Where the separately defined rental conditions for the use of a particular vehicle class are not met (this also applies to the use of special vehicle classes)

(7) Where, in dealings with the Company, the person has committed a violent act against an employee or other party related to the Company, has demanded compensation beyond a reasonable scope, or has used violent conduct or language

(8) Where the person has spread rumours or used deception or force to damage the Company's credit or obstruct its business

(9) Where, apart from the items above, the Company or a branch judges that renting out a rental car is inappropriate

(10) Where separately specified conditions are not met

3. In the cases of the preceding two paragraphs, where a reservation has already been made with the renter, it shall be treated as a cancellation of the reservation, and the reservation deposit received shall be refunded to the renter, except where a cancellation fee has been received from the renter.

Article 10 (Formation of the rental agreement, etc.)

The rental agreement is formed when the renter pays the rental charges to the Company and the Company hands over the rental car to the renter. In this case, any reservation deposit already received, or an amount equivalent to the face value of a coupon issued by a travel agency or similar party, shall be applied toward part of the rental charges.

Article 11 (Rental charges)

Rental charges means the total of the charges below, and the charges corresponding to the contracted rental period are collected when the rental agreement is concluded. The Company states each amount or its basis of calculation in the rate table.

(1) Basic charge

(2) Special equipment charge

(3) One-way charge

(4) Fuel or charging cost

(5) Vehicle delivery and collection cost

(6) Other charges

2. The basic charge is applied as notified by the Company at the time of the rental to the Director of the District Transport Bureau branch office (in Hyogo Prefecture, the Director of the Kobe Land Transport Department of the Kobe Transport Administration Department; in Okinawa, the Director of the Land Transport Office of the Okinawa General Bureau; the same applies to Article 14, Paragraph 1 below).

3. Where, at the time the rental car is returned, additional charges such as extension charges, deductibles arising from an accident, non-operation compensation, or a penalty for changing the return location arise in addition to the charges collected under Paragraph 1, the calculation at the time of return shall apply.

4. Where the rental charges are revised after a reservation is made under Article 2, the charges applied at the time of reservation and the charges at the time of the rental shall be compared and the lower amount applied.

5. Rental charges shall be as provided in the detailed rules.

Article 12 (Change of rental conditions)

Where the renter changes the rental conditions under Article 8, Paragraph 1 after the rental agreement has been concluded, the renter shall obtain the Company's prior consent.

2. Where a change of rental conditions under the preceding paragraph would interfere with rental operations, the Company may be unable to accept the change. In that case the rental car shall be returned before the end of the original rental period.

3. Where the renter extends the rental period under Paragraph 1, all rental conditions other than the rental period shall remain the same as in the rental agreement before the extension, and the renter shall pay the Company the rental charges corresponding to the rental period after the change.

Article 13 (Inspection, maintenance, and confirmation)

The Company rents out rental cars that have undergone inspection equivalent to Article 48 (periodic inspection and maintenance) of the Road Transport Vehicle Act and any necessary maintenance.

2. The Company shall carry out inspection equivalent to Article 47-2 (daily inspection and maintenance) of the Road Transport Vehicle Act, including agency contracts under Article 35, Paragraph 1, and shall perform any necessary maintenance.

3. The renter or the driver shall confirm that the inspection and maintenance under the preceding two paragraphs has been carried out, that there is no inspection defect based on an inspection of the vehicle exterior and accessories against the separately defined checklist, and that the rental conditions of the rental car are otherwise met.

4. Where a maintenance defect in the rental car is found through the confirmation under the preceding paragraph, the Company shall immediately carry out the necessary maintenance.

5. Child seats shall be installed by the renter at the renter's own responsibility.

Even where the Company assists with installation, responsibility for installing the child seat rests with the renter.

Article 14 (Issue and carriage of the rental certificate, etc.)

When renting out a rental car, the Company shall issue to the renter or the driver the prescribed rental certificate stating the matters determined by the Director of the District Transport Bureau branch office.

2. The renter or the driver must carry the rental certificate issued under the preceding paragraph while using the rental car.

3. When returning the rental car, the renter or the driver shall return the rental certificate to the Company at the same time.

Chapter 4 Use

Article 15 (Responsibility for care)

From the time the rental car is received until it is returned to the Company (hereinafter "during use"), the renter and the driver shall use and manage the rental car with the duty of care of a prudent manager.

2. Where the renter neglects the duty of care under the preceding paragraph and damage such as a hit-and-run, vandalism, reckless driving, or theft occurs, the renter shall bear the loss caused to the Company.

In such a case the rental car insurance does not apply.

Article 16 (Daily inspection and maintenance)

Before each day of use, the renter or the driver must carry out an inspection of the rental car in use equivalent to Article 47-2 (daily inspection and maintenance) of the Road Transport Vehicle Act and perform any necessary maintenance.

Article 17 (Prohibited acts)

During use, the renter or the driver shall not commit any of the following acts.

(1) Using the rental car for a motor transport business or a similar purpose without the Company's consent or a licence under the Road Transport Act.

(2) Using the rental car other than for the designated purpose, or allowing anyone other than the driver stated in the rental certificate under Article 8, Paragraph 3 and persons approved by the Company to drive it.

(3) Infringing the Company's rights by subletting the rental car or using or providing it for another purpose.

(4) Forging or altering the rental car's registration plate or vehicle number plate, or otherwise changing its original condition, including by modifying the rental car.

(5) Using the rental car for tests or competitions, or for towing and the like, without the Company's consent.

(6) Using the rental car in violation of laws and regulations or public order and morals.

(7) Taking out damage insurance on the rental car without the Company's consent.

(8) Taking the rental car outside Japan.

(9) Removing the audio system, navigation system, or other equipment installed in the rental car or taking it out of the vehicle without the Company's consent, or using the on-board tools, tyres, and the like on any vehicle other than that rental car.

(10) Allowing an animal to ride along without the Company's consent, or, even where consent has been given, taking an animal out of its cage inside the vehicle.

(11) Damaging or soiling an electric vehicle or charger through improper handling of the electric vehicle or charger.

(12) Any other act in breach of the rental conditions under Article 8, Paragraph 1.

Article 18 (Measures in case of illegal parking, etc.)

Where the renter or the driver has parked the rental car in violation of the Road Traffic Act during use, the renter or the driver shall report to the police station with jurisdiction over the area of the parking violation, immediately pay the fine and other charges relating to the violation, and bear the costs of towing and storage arising from the violation.

2. Where the Company receives notice of a parking violation involving the rental car from the police, it shall contact the renter or the driver to move the rental car and take it back, and the renter and the driver shall report to the police station handling the matter and resolve the violation by the end of the rental car contract period and before the Company gives further instructions. Where the rental car has been moved by the police, the Company may take the rental car back from the police at its own discretion.

3. After giving the instructions in the preceding paragraph, the Company shall confirm the status of the violation processing at its discretion through the traffic violation notice, payment slip, receipt, or similar document, and where it has not been resolved shall require the renter or the driver to carry out the instructions in the preceding paragraph until completion. The Company may also require the renter or the driver to sign in person a document prescribed by the Company (hereinafter the "acknowledgement") confirming the fact of the parking violation and that the person will report to the police station and comply with the legal measures as the offender, and the renter or the driver shall comply.

4. Where necessary, the Company may cooperate as required in pursuing the responsibility of the renter and the driver for the parking violation, including by submitting to the police materials containing personal information such as the acknowledgement and the rental certificate, and may take necessary legal measures such as submitting to the public safety commission the written explanation provided for in Article 51-4, Paragraph 6 of the Road Traffic Act together with the acknowledgement, the rental certificate, and other materials, and reporting the facts. The renter or the driver shall consent to this.

5. Where the Company has been ordered to pay, and has paid, the abandoned-vehicle violation charge under Article 51-4, Paragraph 1 of the Road Traffic Act, or has borne the costs of searching for the renter or the driver or the costs of moving, storing, or towing the vehicle, the Company shall charge the renter or the driver the following amounts (hereinafter the "parking violation related costs"). In this case the renter or the driver shall pay the parking violation related costs by the date designated by the Company.

(1) An amount equivalent to the abandoned-vehicle violation charge

(2) The parking violation penalty separately determined by the Company

(3) Costs required for the search, or costs required for moving, storing, or towing the vehicle

6. Where the Company receives an order to pay the abandoned-vehicle violation charge under the preceding paragraph, or where the renter or the driver does not pay the full amount charged under the preceding paragraph by the date designated by the Company, the Company shall take measures such as registering the name, date of birth, and driver's licence number of the renter or the driver in the information management system of the General Incorporated Association Japan Rent-a-Car Association (hereinafter the "Association system").

7. Where the renter or the driver is required under Paragraph 1 to pay a fine relating to illegal parking, and that renter or driver does not resolve the violation under Paragraph 2 and comply with the Company's instructions, or does not respond to the Company's request to sign the acknowledgement under Paragraph 3, or where the Company deems it necessary, the amount shall be applied to the abandoned-vehicle violation charge or the parking violation penalty under Paragraph 5, and the Company may charge and receive from that renter or driver a parking violation charge in the amount separately determined by the Company (hereinafter the "parking violation charge").

8. Notwithstanding Paragraph 6, where the Company has received from the renter or the driver the full amount of the parking violation charge and the costs provided for in Paragraph 5, Item 3, the Company shall not take the measures such as registration in the Association system provided for in Paragraph 6, or shall delete the data registered in the Association system.

9. Where the renter or the driver has paid the Company the amount charged under Paragraph 5, and the renter or the driver pays the fine relating to that parking violation, or the order to pay the abandoned-vehicle violation charge is revoked following the institution of prosecution or the like and the Company receives a refund of the abandoned-vehicle violation charge, or a receipt or similar evidence of payment of the abandoned-vehicle violation charge is presented, the Company shall refund to the renter or the driver only the amount equivalent to the abandoned-vehicle violation charge out of the parking violation related costs received. The same applies where the Company has imposed a parking violation charge under Paragraph 7.

10. Where registration has been made in the Association system under Paragraph 6, the Company shall delete the data registered in the Association system once the fine has been paid, the order to pay the abandoned-vehicle violation charge has been revoked, or the full amount charged by the Company under Paragraph 5 has been paid to the Company.

Article 19 (Responsibility for return)

The renter or the driver shall return the rental car to the Company at the prescribed return location by the end of the rental period.

2. Where the renter or the driver breaches the preceding paragraph, the renter or the driver shall compensate the Company in full for the loss caused.

3. Where the renter or the driver cannot return the rental car within the rental period due to a natural disaster or other force majeure, the renter or the driver shall be responsible for the loss arising to the Company. In that case the renter or the driver shall contact the Company immediately and follow its instructions.

In this case the rental car shall be returned in the condition in which it was received, apart from wear from normal use, depletion of the battery of an electric vehicle, and the like.

2. When returning the rental car, the renter or the driver shall confirm that no belongings of the renter, the driver, or a passenger remain in the rental car, and the Company accepts no responsibility for safekeeping valuables after the rental car has been returned.

Article 21 (Rental charges when the rental period is changed)

Where the renter or the driver changes the rental period under Article 12, Paragraph 1, the renter or the driver shall pay the rental charges corresponding to the rental period after the change.

Article 22 (Return location, etc.)

Where the renter or the driver changes the prescribed return location under Article 12, Paragraph 1, and the transfer cost required as a result of the change (one-way drop-off charge) exceeds the original drop-off charge, the renter or the driver shall pay the excess.

However, even where the cost is lower than the original drop-off charge, the Company shall not refund the difference.

2. Where the renter or the driver returns the rental car to a location other than the prescribed return location without the Company's consent under Article 12, Paragraph 1, the renter or the driver shall pay the following penalty for changing the return location.

Penalty for changing the return location = transfer cost required as a result of the change of return location x 200%

Article 23 (Settlement of rental car charges)

Where excess charges, substitution charges, fuel charges, or the like remain unsettled when the rental car is returned, the renter shall pay these charges.

2. Where the fuel tank has not been refilled at the time of return (the tank is not full), the renter shall pay the fuel cost calculated in accordance with the rules separately determined by the Company.

Article 24 (Measures in case of non-return)

Where the renter or the driver does not return the rental car to the prescribed return location even after the rental period has expired and does not comply with the Company's demand for return, or where the rental car is not returned for reasons such as the renter's whereabouts being unknown, the Company shall take legal measures such as filing a criminal complaint, report the non-return damage to the General Incorporated Association Japan Rent-a-Car Association, and take measures such as registration in the Association system.

2. In the cases of the preceding paragraph, the Company shall take the necessary measures to confirm the location of the rental car, including inquiries with the family, relatives, or workplace of the renter or the driver, and activation of the vehicle location tracking system.

3. In the cases of Paragraph 1, the renter or the driver shall be liable to compensate the loss caused to the Company as provided in Article 29, and shall bear the costs required to recover the rental car and to investigate the renter or the driver. In such a case the Company accepts no responsibility for valuables inside the rental car.

4. In the cases of Paragraph 1, the renter or the driver consents in advance to the Company recovering the rental car without the consent of the renter or the driver, and shall raise no objection whatsoever, whether civil, criminal, or otherwise, to the Company's recovery of the rental car. In such a case the Company accepts no responsibility for valuables inside the rental car.

Chapter 6 Measures in case of breakdown, accident, or theft

Article 25 (Measures when a breakdown is found)

Where the renter or the driver finds an abnormality or breakdown in the rental car during use, the renter or the driver shall immediately stop driving, contact the Company, and follow its instructions.

Article 26 (Measures when an accident occurs)

Where an accident involving the rental car occurs during use, the renter or the driver shall immediately stop driving and, regardless of the severity of the accident, take the measures required by law together with the following measures.

(1) Immediately report the circumstances of the accident to the Company and follow its instructions

(2) Where the rental car is repaired following the instructions in the preceding item, have the repair carried out by the Company or a workshop designated by the Company, unless the Company approves otherwise

(3) Cooperate with the investigation by the Company or the insurance company with which the Company has contracted, and submit the necessary documents

(4) Obtain the Company's prior consent before reaching a settlement with the other party to the accident

2. In addition to taking the measures in the preceding paragraph, the renter or the driver shall handle and resolve the accident at their own responsibility.

3. The Company shall advise the renter or the driver on handling the accident and cooperate in its resolution.

4. The renter or the driver shall accept that a dashboard camera may be installed in the rental car, that the driving status of the renter or the driver may be recorded, and that the Company may use those records in the cases set out in the following items.

(1) Where the Company judges it necessary to ascertain the driving status of the renter or the driver

(2) Where the records are used for marketing analysis in order to improve customer satisfaction, such as reducing accidents or improving the quality of the products and services provided

(3) Where a request is made under laws and regulations or by a government agency

Article 27 (Measures when a theft occurs)

Where the rental car is stolen during use, or where other damage is suffered, the renter or the driver shall take the following measures.

(1) Immediately report to the nearest police station

(2) Immediately report the circumstances of the damage to the Company and follow its instructions

(3) Cooperate with the investigation by the Company and the insurance company with which the Company has contracted in relation to the theft or other damage, and submit the documents requested

Article 28 (Termination of the rental agreement due to unusability)

1. Where the rental car cannot be used during use due to a breakdown, accident, theft, or other cause (hereinafter a "breakdown, etc."), the rental agreement shall terminate.

2. In the case of the preceding paragraph, the renter or the driver shall bear the costs required for the collection and repair of the rental car, and the Company shall not refund rental charges already received.

Where the rental charges are payable in arrears under a special arrangement, or where amounts remain unsettled due to an extension of the rental period or the like, the renter shall pay those charges. This does not apply where the accident or the like falls under Paragraph 3 or Paragraph 5.

3. Where the breakdown, etc. is due to a defect that existed before the rental, a new rental agreement shall be concluded and the renter shall receive a substitute rental car from the Company. Article 5, Paragraph 2 shall apply mutatis mutandis to the conditions for providing the substitute rental car.

4. Where the renter refuses the substitute rental car under the preceding paragraph, the Company shall refund the rental charges already received in full. The same applies where the Company is unable to provide a substitute rental car.

5. Where the breakdown, etc. arises from a cause not attributable to the renter, the driver, or the Company, the Company shall refund to the renter the balance of the rental charges already received after deducting the charges corresponding to the period from the conclusion of the rental agreement until termination.

6. Where the rental car becomes unusable during use due to a natural disaster or other force majeure, the rental agreement shall terminate.

7. Where a situation under the preceding paragraph arises, the renter shall notify the Company and pay the Company the rental charges corresponding to the period during which the rental car was used. This does not apply to amounts already received in full.

8. Apart from the measures set out in this article, the renter or the driver shall make no claim against the Company other than as provided in this article in respect of loss arising from being unable to use the rental car.

Chapter 7 Compensation and indemnity

Article 29 (Compensation and business indemnity)

1. Where the renter or the driver causes loss to a third party or to the Company while using the rental car that was rented, the renter or the driver shall compensate that loss, including in respect of rental cars received through agency rental under Article 35, Paragraph 1. This does not apply to causes attributable to the Company.

2. Of the Company's loss under the preceding paragraph, in respect of loss arising because the Company cannot use the rental car due to an accident, theft, an accident caused by a reason attributable to the renter or the driver, soiling of the rental car, odour, or the like, the renter or the driver shall pay the damages set out in the rate table or provide business indemnity.

Article 30 (Insurance and indemnity)

1. Where the renter or the driver bears the liability for compensation under Article 29, Paragraph 1, insurance proceeds and indemnity within the following limits shall be paid under the damage insurance contract concluded by the Company for the rental car and the indemnity scheme established by the Company.

(1) Personal injury indemnity: unlimited per person (including amounts under compulsory automobile liability insurance)

(2) Property damage indemnity: unlimited per accident (deductible JPY 50,000)

(3) Vehicle indemnity: market value per accident, deductible JPY 50,000 to JPY 100,000 (all classes)

(4) Personal accident indemnity: up to JPY 30,000,000 per accident (up to the seating capacity)

Application of the personal accident indemnity requires that the personal injury accident be reported to the police and that proper treatment be received from a physician. Other matters shall be governed by the damage insurance provisions of the Company's insurance.

2. Where a ground for exemption under the insurance policy terms or the indemnity scheme applies, the insurance proceeds or indemnity set out in Paragraph 1 shall not be paid.

3. Loss for which insurance proceeds or indemnity is not paid, and loss exceeding the insurance proceeds or indemnity payable under Paragraph 1 (the amount of loss assessed by the insurance company under the insurance policy terms), shall be borne by the renter or the driver, except where a special arrangement applies. However, in respect of loss caused by a disaster designated as an extreme disaster under Article 2 of the Act on Special Financial Support to Deal with Extreme Disasters (Act No. 150 of 1962) (hereinafter an "extreme disaster") or loss caused by a similar natural disaster, where the loss relates to a vehicle destroyed, damaged, or otherwise affected in an area designated as subject to that extreme disaster, the renter or the driver shall not be required to compensate that loss, except where the loss arose through the wilful misconduct or gross negligence of the renter or the driver.

4. Where the Company has paid an amount of loss that should be borne by the renter or the driver, the renter or the driver shall immediately reimburse the Company for the amount paid.

5. Amounts equivalent to the insurance premium for the damage insurance contract set out in Paragraph 1 and to the enrolment fee for the indemnity scheme established by the Company are included in the rental charges.

6. Damage insurance and its indemnity scheme do not apply to loss arising from an accident that was not reported to the police and to a Company branch, an accident falling under the liability clauses of the damage insurance policy terms, an accident falling under Article 9, Paragraph 1, Items 1 to 5, Article 9, Paragraph 2, Item 1, or Article 17, Items 1 to 11 after the rental, or an accident occurring after an unauthorised extension of the rental period.

Chapter 8 Termination of the rental agreement

Article 31 (Termination of the rental agreement)

Where the renter or the driver falls under any of the following items during use, the Company may terminate the rental agreement without any notice or demand and immediately require the return of the rental car. In this case the Company shall not refund the rental charges already received to the renter; however, where the rental charges are payable in arrears under a special arrangement, or where amounts remain unsettled due to an extension of the rental period or the like, the renter shall pay those charges.

(1) Where these terms have been breached

(2) Where a traffic accident has been caused, or the rental car has been damaged, for a reason attributable to the renter or the driver

(3) Where any item of Article 9, Paragraph 1 applies

Article 32 (Termination by agreement)

1. During use, the renter may obtain the Company's consent and, upon returning the rental car and paying the termination fee set out in the following paragraph, terminate the rental agreement. In this case the Company shall refund to the renter the balance of the rental charges already received after deducting the charges corresponding to the period from the start of the rental until the return.

2. Where the renter terminates under the preceding paragraph, the renter shall pay the Company the following termination fee.

Termination fee = {(rental charges corresponding to the rental agreement period) - (rental charges corresponding to the period from the start of the rental until termination)} x 50%

Chapter 9 Personal information

Article 33 (Purposes of use of personal information)

1. The purposes for which the Company obtains and uses the personal information of the renter or the driver are as follows.

(1) To carry out obligations imposed as a condition of the business licence, such as preparing the rental certificate when concluding the rental agreement, as an operator licensed for the rental car business under Article 80, Paragraph 1 of the Road Transport Act

(2) To provide the renter or the driver with information, by sending promotional materials, email, and similar means, about rental cars, used cars, and other products handled by the Company, related services, and the holding of events and campaigns

(3) To verify the identity of the rental applicant or the driver and to assess whether the rental agreement may be concluded

(4) To conduct surveys by post, telephone, email, and similar means for the purpose of product development or improving customer satisfaction

(5) To compile and analyse personal information statistically and to produce statistics processed into a form in which individuals cannot be identified

(6) To provide the following personal information in written or electronic form to group companies and the Company's partner companies. Provision to third parties will be stopped upon request by the individual. Items provided: address, name, date of birth, telephone number, and information relating to transactions with the customer

2. Where personal information of the renter or the driver is obtained for a purpose not set out in the items of Paragraph 1, the purpose of use shall be stated in advance.

Article 34 (Consent to registration and use of personal information)

The renter or the driver consents that, where any of the following items applies, personal information including the name, date of birth, and driver's licence number of the renter or the driver will be registered in the Association system for a period not exceeding seven years, and that this information will be used for screening at the time a rental agreement is concluded by the General Incorporated Association Japan Rent-a-Car Association, the regional rental car associations affiliated with it, and the rental car operators that are their members.

(1) Where the Company has been ordered to pay an abandoned-vehicle violation charge under Article 51-4, Paragraph 1 of the Road Traffic Act

(2) Where the full amount of the parking violation related costs provided for in Article 18, Paragraph 5 has not been paid to the Company

(3) Where a non-return provided for in Article 24, Paragraph 1 has occurred

Chapter 10 Miscellaneous provisions

Article 35 (Agency rental)

1. Where the Company cannot provide a rental car of the vehicle class, model, or type requested by the applicant (including where no rental car can be allocated at the branch that received the request), the Company may, notwithstanding Article 8, Paragraph 1, receive a rental car from another rental car operator and rent it out to the applicant, but only where the following matters have been confirmed with the applicant and the applicant's consent obtained (this is referred to as an "agency rental").

(1) Where a problem such as an accident or breakdown occurs, the Company's own terms shall apply where applying them is more favourable to the user than applying the rental terms of the operator that provided the rental car.

(2) That the rental certificate is in the special form provided for in Paragraph 3

(3) That the rental terms of the rental car operator that provided the vehicle are attached

2. Where an agency rental is carried out, the rental terms of the rental car operator that provided the rental car shall apply.

3. The "rental certificate" provided for in the basic notice in the case of an agency rental shall follow the form determined by the operator that provided the rental car, or the form of rental certificate for agency rentals separately determined by the Company.

4. Where a breakdown or other problem arises with a vehicle rented out through an agency rental, the Company shall, in the same way as where it rents out a rental car it owns, cooperate with the repair and other procedures of the vehicle-providing operator and take measures to secure the convenience of the renter or the driver.

Article 36 (Set-off)

Where the Company owes a monetary obligation to the renter or the driver under these terms, the Company may at any time set it off against the monetary obligation owed by the renter or the driver to the Company.

Article 37 (Consumption tax and local consumption tax)

The renter or the driver shall pay the Company the consumption tax (including local consumption tax) on transactions under these terms.

Article 38 (Late payment damages)

Where the renter, the driver, or the Company fails to perform a monetary obligation under these terms, that party shall pay the other party late payment damages at a rate of 14.6% per annum.

Article 39 (Detailed rules)

1. The Company may separately establish detailed rules for these terms, and those rules shall have the same effect as these terms.

2. Where the Company establishes detailed rules separately, it shall post them at each of its branches and state them in the brochures, rate tables, and similar materials it issues. The same applies where they are amended.

Article 40 (Priority of the Korean-language terms)

Where there is any discrepancy in wording or terminology between the Korean-language terms and the English-language terms, the Korean-language terms shall be the official version and shall prevail.

Article 41 (Agreed jurisdiction)

Where a dispute arises concerning the rights and obligations under these terms, the matter shall be heard, regardless of the amount in dispute, by the district court or summary court having jurisdiction over the location of the Company's head office, branch office, or relevant store.

Supplementary provision

These terms take effect from 1 July 2017.